Sales (New Accounts) – Sales growth at new customers
• Identify new clients
• Establish sales at new clients

Sales (Existing Accounts) – Sales growth at existing customers
• Introduce new stock items at existing customers
• Identify improvement opportunities to increase sales of existing products at existing clients

Customer Service – All Accounts
• Improved Customer Relationships
• Build and strengthen customer relationships with customer visits as per customer visit schedule (Call cycle)

Customer Service
• Merchandising Improvements by enhanced product displays and identified opportunities to improve stock levels and range
• Identify stock items with low or no stock in store (Suggested Orders)
• Take and process of orders during customer visits

Marketing Activities (All Accounts)
• Identify and initiate in-store marketing opportunities
• Arrange marketing materials for customers (Display boards, Information etc.)
• Represent and promote at customer events
• Provide informal product training to sales staff

Product Training
• Provide product training to all clients
• Provide product training to all client’s internal Sales Staff

Market Insights
• Conduct market research and identify sales opportunities
• Product and packaging development
• Range expansion
• Positioning against competitors (Price, quality and value)

Returns Support
• Assist with customer –to-warehouse returns
• Assist customer team with returns
• Process returns with Ops Manager

Business Planning
• Sales Forecasting
• Provide inputs into the annual budget cycle
• Provide inputs into the sales forecast / demand plan
• Track customer sales against forecast , plan and budget

Reporting
• Store visit schedule and adherence
• Customer sales (volume, value, range and growth)
• Market Insights

Administration
• Timely completion of administrative activities